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Our Terms, Your Rights, Clearly Set Out

Before you open an account with ug800, these are the conditions that govern how we operate and how your account works — covering eligibility, account conduct, wallet transactions via DANA, OVO, and GoPay, and what happens when something needs to be reviewed or disputed.

Account EligibilityDANA, OVO, GoPay Wallet ConditionsDispute and Review ProcessData Handling PolicyRegional Access Rules
ug800 Our Terms, Your Rights, Clearly Set Out
ACCOUNT SECURITY STANDARDS

How We Handle Data, Cookies and Account Security

We hold account data only for as long as it is necessary for the purposes it was collected, or as required by applicable law. Here is how we approach the four areas that matter most to your account security and legal rights.

Data Handling and Retention

Account data — including your registered DANA, OVO, or GoPay wallet details — is stored with SSL encryption. Retention periods follow applicable legal requirements; we do not keep data longer than necessary.

Cookie Policy

We use session and functional cookies to keep your account active and your payment preferences saved. You can adjust cookie settings via your browser, though disabling them may affect how the lobby loads.

Account Access and OTP Verification

Every login triggers an OTP check sent to your registered mobile number. If you do not recognise a login attempt, use the account lock option immediately and contact our support team to review the session log.

Who to Contact and How to Request Changes

To update your registered wallet, change account details, or request a data correction, open a support ticket with your account ID and the change you need. We verify identity before processing any account-level edit.

LEGAL CONTACT PATHS

Where to Reach Us on Policy Matters

If you have a question about your account conditions, a wallet transaction dispute, or want to request a change to your personal data, these are the direct channels to reach our team. We handle legal and policy queries separately from general account help — use the channel that matches your request type so it reaches the right queue without delay.

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Policy and Terms Queries

Send written questions about account conditions or eligibility to our policy support channel. Include your registered account ID and the specific clause you are asking about.

Transaction Dispute Support

For DANA, OVO, or GoPay transaction disputes, contact our account support team with your wallet transaction reference and the date of the transaction in question.

Data and Privacy Requests

To request access to, correction of, or deletion of your personal data, submit a written request through our data support channel. We will confirm receipt and respond within the period stated in our policy.

Common Questions About Our Legal Conditions

These are the questions we receive most often about account conditions, data rights, and policy scope. If your question is not here, our policy support channel is the right place to raise it directly.

Access depends on local law and is available only where permitted in your region. We recommend checking your local regulations before opening an account. We do not confirm eligibility on your behalf.

Your wallet credentials are never stored on our servers. We receive only a transaction reference and confirmation status from DANA, OVO, and GoPay — enough to verify the deposit or withdrawal, nothing more.

Contact our account support team with your wallet transaction reference number and the transaction date. We review the session and wallet log together, which gives the most complete picture of what occurred.

Yes. Submit a written data access request through our data support channel with your account ID. We will confirm receipt and respond within the timeframe stated in our current policy document.

We update our terms when required. Continued account use after an update constitutes acceptance of the revised conditions. We aim to notify active account holders before material changes take effect.

You must meet the minimum age requirement set by your local jurisdiction to open and operate an account. We verify this at registration and reserve the right to request supporting documentation at any point.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.